FAQ - Frequently Asked Questions

Add your desired products to the cart and follow the checkout process. You can order with or without a customer account.

Payment by invoice is only possible for public authorities and public institutions.
The invoice amount is due within 14 days for payment by invoice.
For questions, you can find our contact details in the imprint.

As long as your order has not yet been shipped, please contact customer service immediately. Use the contact form or write to info@yogabox.de. We will check for an adjustment or cancellation as soon as possible.

Yes. Authorities, schools, kindergartens, universities and public institutions can order on account. Please note: No cash discount is granted.

Yes. After completing your order, you will receive an order confirmation by email. To save resources, we will automatically send you the invoice as a PDF by email. Please also check your spam/promotional folders if necessary.

Germany: flat rate [€5.95]. EU shipping according to destination country at checkout.

Germany: approx. 1–3 working days. EU: approx. 4–8 working days (depending on destination country and shipping service provider).

Yes. We usually hand over bulky goods shipments to the transport company within 2 working days. Delivery time is usually an additional 1-5 working days, but in exceptional cases can take up to an additional 10 working days.

Yes, we deliver within the EU, Switzerland. After shipping, you will receive an email with a tracking link.

The cancellation period is 1 month. Please send the goods with sufficient postage to: 

YOVANA GmbH, Halle B-1, Ruhrorter Str. 112, 45478 Mülheim an der Ruhr

You can use a DHL return label, among others. Refunds are always made to the payment method used for the order. For prepayment/bank transfer, we need your bank details.

For commercial orders, there is no right of withdrawal according to the General Terms and Conditions. However, we will still accept unused/new items. Please send the items with sufficient postage to the address above. After receipt of the goods, we will issue a voucher for the value of the goods for redemption with the next order.

Please contact us immediately via the contact form or by email at info@yogabox.de. You will receive a free return label. After receipt of the return, we will send you the correct item.

Please reorder the desired item and return the other. This is the fastest way, and you will immediately receive the correct version.

2nd choice items are new and functionally sound, but have small optical flaws (e.g., pressure/transport marks, slightly crooked edges, minimal irregularities). These are purely cosmetic and do not affect usability.

Spelt husks are a natural product. Deviations in shape, size, and color are normal and do not constitute a defect. They provide a stable, adaptable filling for meditation cushions & co.

Yes. New mats often have a thin, water-repellent protective layer due to production, which wears off with use. This improves grip. Tip: Before first use, wipe with a damp microfiber cloth (with some vinegar water). Please note: Heavy sweating (e.g., power yoga) can reduce slip resistance.

An initial inherent odor is normal for many products and dissipates with time and use. PVC mats, for example, initially smell of plastic, while virgin wool mats smell of wool. If necessary, clean the mat with a little vinegar water to speed up the process.

PVC stands for polyvinyl chloride – a plastic used, among other things, in durable yoga mats.

The STANDARD 100 by OEKO-TEX® is a globally uniform, independent testing and certification system for textile products and accessories. Depending on skin contact, four product classes apply with strict limit values, some of which go beyond legal requirements.

The Global Organic Textile Standard (GOTS) defines globally recognized requirements along the entire textile supply chain – from fiber to finished product. It includes ecological and social criteria as well as certifications by independent bodies.

We rely on organic cotton, cork, and natural rubber, among other materials. Free of PVC, AZO dyes, and harmful plasticizers – ideal for yoga & meditation.

Many items are manufactured in Germany and the EU, others in carefully selected partner manufactories. Details can be found on the product pages.

Use mild mat cleaner or a damp cloth. No aggressive agents, no full machine wash. Dry flat/rolled up away from direct sun/heat.

No, guest checkout is possible. With a customer account, you also have your order overview, faster checkout, and wish lists.

Click on "Forgot password" in the login and follow the instructions. You will receive an email with a reset link. If no email arrives, please check spam/promotions, typos in the email address, or if you are already registered. For problems, write to us at: info@yogabox.de.

Yes, digital vouchers are available in the shop and will be delivered by email after purchase.

Add your items to the shopping cart → “Show shopping cart” → Enter the code in the “Enter discount code” field → Click “Redeem voucher”. The amount will be deducted automatically.

The 12% yoga teacher/commercial discount cannot be combined with other discounts/promotions.

Email: info@yogabox.de  |  Phone/WhatsApp: 0208-44478981. Available: Mon–Fri, 06:30–13:00 (CET).

See our pages on Terms and Conditions, Shipping, Cancellation/Returns, and Privacy Policy.